Política de envío

Thank you for shopping with us! We want to ensure your shopping experience is as smooth as possible, so here’s everything you need to know about shipping.

Processing Time

  • All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

  • If we experience a high volume of orders, processing may be delayed by a few days. In such cases, we will notify you via email.

Shipping Methods & Delivery Time

We offer several shipping options to meet your needs:

  • Standard Shipping: 5-7 business days (Varies based on location)

  • Expedited Shipping: 2-4 business days

  • Overnight Shipping: 1 business day (Available for select locations)

Delivery times are estimated and may vary depending on the shipping address, order volume, or other external factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method you select. We offer free standard shipping on orders over $X.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can track your order directly from the carrier’s website.

International Shipping

We currently offer international shipping to select countries. Shipping times and costs will vary depending on the destination. Please be aware that customs fees, import duties, and taxes are the responsibility of the customer.

Undeliverable Packages

If your package is returned to us due to an undeliverable address, we will notify you, and you may be asked to provide an updated address. If the package cannot be re-shipped, we may issue a partial refund, minus shipping costs.

Shipping Restrictions

  • We do not ship to P.O. Boxes or APO/FPO addresses.

  • Some items may have restrictions or limitations on where they can be shipped.

Damaged or Lost Shipments

We take great care in packaging and shipping your items. However, if your order arrives damaged or is lost in transit, please contact our customer support team immediately at [customer support email].

Contact Us

If you have any questions regarding shipping, please feel free to reach out to our customer support team at heavenlycitizen.shop@gmail.com ].